These Terms of Service (“Terms”) govern your use of the INNOVO TECH SOLUTIONS LIMITED website and any related introductory interactions (such as contact forms). Separate written agreements apply to bespoke software projects, products, and ongoing services where we provide them.
1. Agreement
By accessing or using our website, you agree to these Terms. If you do not agree, please do not use the site. We may update these Terms from time to time; continued use after changes constitutes acceptance of the revised Terms, except where applicable law requires a different process.
2. What we provide
INNOVO TECH SOLUTIONS LIMITED delivers technology services and digital products (including platforms such as GrabEats, Innovo Bus, and Innovo Markets, where offered). Information on this website is for general information and marketing; it does not constitute a binding offer unless we confirm otherwise in writing.
3. Acceptable use
You agree not to:
- Use the website in any way that violates applicable law or infringes third-party rights.
- Attempt to gain unauthorised access to our systems, networks, or data.
- Introduce malware, overload infrastructure, or interfere with other users’ access.
- Scrape, harvest, or automate access to our content in a way that harms our services or breaches our robots or rate limits, where posted.
We may suspend or block access where we reasonably believe these rules are breached.
4. Accounts and communications
If you create an account with us or use third-party authentication in the future, you are responsible for safeguarding credentials and for activity under your account. Information you submit through forms must be accurate and not misleading.
5. Intellectual property
Unless stated otherwise, content on this website (including text, graphics, logos, and layout) is owned by or licensed to INNOVO TECH SOLUTIONS LIMITED and is protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our prior written consent, except for temporary copies strictly necessary for browsing.
6. Third-party links
Our website may link to third-party sites or products (for example, client or partner platforms). We are not responsible for third-party content, policies, or practices. Use of third-party services is at your own risk and subject to their terms.
7. Disclaimers
The website and its content are provided on an “as is” and “as available” basis, to the fullest extent permitted by law. We disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement, except where such disclaimers are not legally permitted.
8. Limitation of liability
To the fullest extent permitted by applicable law, INNOVO TECH SOLUTIONS LIMITED and its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill, arising from your use of the website or inability to use it.
Our total aggregate liability arising out of or relating to the website (excluding liability that cannot be excluded by law) shall not exceed the greater of: (a) the amount you paid us in the twelve months preceding the claim for services directly linked to that claim; or (b) zero if no such payment applies — unless mandatory law provides otherwise.
9. Indemnity
You agree to indemnify and hold harmless INNOVO TECH SOLUTIONS LIMITED from claims, damages, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms or misuse of the website, except to the extent caused by our wilful misconduct or gross negligence.
10. Governing law and disputes
These Terms are governed by the laws of Zambia, without regard to conflict-of-law rules that would require another jurisdiction’s law to apply. Courts in Zambia shall have non-exclusive jurisdiction over disputes arising from these Terms or the website, subject to any mandatory consumer protections that apply to you.
11. General
If any provision of these Terms is held invalid, the remaining provisions remain in effect. Failure to enforce a provision does not waive our right to enforce it later. These Terms constitute the entire agreement between you and us regarding use of this website, superseding prior understandings on the same subject.
12. Contact
For questions about these Terms:
- Email: info@innovotechsolution.com
- Location: Ndola, Zambia