Privacy Policy

1. Who we are

The data controller for personal information described in this policy is INNOVO TECH SOLUTIONS LIMITED, operating from Ndola, Zambia. For privacy-related requests, use the contact details at the end of this page.

2. Information we collect

Depending on how you interact with us, we may process:

• Identity and contact data: name, email address, phone number, company name, and similar details you provide via our contact form, email, or meetings.
• Communication content: the subject line and message body you send when you contact us.
• Technical data (website): basic server or analytics information such as IP address, browser type, device type, and approximate location derived from IP — only where enabled by our hosting or analytics tools and permitted by law.

3. How we use your information

We use personal information to:

• Respond to enquiries and provide customer or pre-sales support.
• Deliver, administer, and improve our services and digital products.
• Manage our relationship with clients and suppliers (including billing and project communication, where applicable).
• Keep our website secure and diagnose technical issues.
• Comply with legal obligations and defend our legitimate interests where permitted.

4. Legal bases (where applicable)

Where data protection law requires a “legal basis”, we rely on one or more of: your consent (for example, when you submit a form); contract (steps prior to a contract or performance of a contract); legitimate interests (such as improving our website and securing our systems), balanced against your rights; or legal obligation.

5. Sharing and processors

We do not sell your personal information. We may share data with trusted service providers who assist us — for example email delivery, hosting, analytics, or cloud infrastructure — only where necessary and under appropriate safeguards (such as contracts or standard terms required by law).

We may disclose information if required by law, regulation, court order, or to protect the rights, property, or safety of our business, our clients, or others.

6. Retention

We keep personal information only as long as needed for the purposes above, including satisfying legal, accounting, or reporting requirements. Retention periods vary depending on the nature of the data and our relationship with you.

7. Security

We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, or destruction. No method of transmission over the internet is completely secure; we encourage you to use strong passwords and secure channels when sharing sensitive information.

8. Your rights

Depending on applicable law, you may have rights to access, correct, delete, or restrict processing of your personal data, to object to certain processing, or to lodge a complaint with a supervisory authority. To exercise these rights, contact us using the details below. We will respond within a reasonable timeframe.

9. Cookies and similar technologies

Our website may use cookies or similar technologies where necessary for site operation or where we use analytics or embedded content. You can control cookies through your browser settings. If we add non-essential cookies that require consent under local law, we will update this policy and, where required, provide a consent mechanism.

10. Children

Our website and services are directed at businesses and adults. We do not knowingly collect personal information from children without appropriate parental authority. If you believe we have collected such information, please contact us and we will take steps to delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Material changes may also be signposted on our website where appropriate.

12. Contact us

Questions about this policy or your personal information:

• Email: info@innovotechsolution.com
• Location: Ndola, Zambia